Juliette Powell: Digital Media has changed the face of Humanitarian Aid

(This post was translated from French. The original interview was published in Voir on Jan 28, 2010 and written by journalist Elias Levy.)

Author of 33 Million People in the Room, a bestseller on the power of social networking, former TV interviewer/producer at MuchMusic & MusiquePlus, and recognized expert in interactive new media, the dual citizen (US, Canada) Juliette Powell is firmly convinced that social media is radically transforming the concept of “human solidarity”.

Social media is playing a very important role in humanitarian assistance to the stricken people of Haiti.

Juliette Powell: “Absolutely. We often under-estimate the impact of social media, yet we are now seeing their efficiency in managing the humanitarian catastrophe in Haiti. The NGOs in this devastated country have been empowered by digital media to help source and provide humanitarian aid and medical care to the Haitian people. The use of social media helps relief workers accomplish their difficult task faster: Oxfam benefits from using YouTube; Unicef from Twitter; the UNDP (United Nations Development) from Flickr; the International Red Cross from Apple who has made its iTunes service freely available.

Since telephone infrastructure has been destroyed by the earthquake, the only means of communication in Haiti is through the Internet. Social media can spread information clouds very rapidly which can help rescue survivors in care areas using photos of disaster areas taken from satellites to survey population flow.

The whole online community has galvanized to be at the service of Haiti’s millions: Google has made available its satellite images to help the victims of the earthquake while Missing Persons are listed and discussed on Facebook, Twitter, MySpace. These realities reminds us that now, humanitarian aid can not live without the digital and social networks that feed it. ”

Are many donations to Haiti are raised through social media?

“Yes. Last week’s figures speak for themselves: 21 million of 150 million dollars raised so far for Haiti have been collected through donations made through social media. Since this unspeakable tragedy has befallen the people of Haiti, a movement of unprecedented solidarity very tangibly expressed through social media, has emerged to demonstrate that in emergency situations digital and social media is faster and more effective than traditional media.”

How does social media also play a role in the democratization policy of certain countries?

“It is undeniable that social media also plays a major role today in the struggle for democracy waged by people under the yoke of dictatorship. For example, through the use of social media, Iranian youth - many opponents of the radical regime of Mahmoud Ahmadinejad - came to remind the world that they are wish for democracy and that they strongly reject the traditional insular vision of Iran defended by the current Iranian president and his supporters. Pictures and  videos of the strikingly brutal repression by the Iranian police of political activists and citizen journalists opposing Ahmadinejad was transmitted via the Web by dissidents and shared worldwide via social media.”

Why are you visiting Montreal, the hometown where you grew up?

“The Studio XX and the National Film Board (NFB) have launched a special training project called, ‘First Person Digital‘ a program for women to explore new narrative avenues. This project aims to inspire future filmmakers. First Person Digital distinguishes itself by offering a cross-disciplinarian production methodology cross-pollinating aspiring filmmakers, designers and the digerati.”

33 Million People in the Room: How to Create, Influence and Run a Successful Business with Social Networking by Juliette Powell (Published by Financial Times Press, 2009, 200 pages)